Our onboarding process helps us to understand your personal goals and aspirations, it starts with a 90 minute discovery session that covers:

- Rider Review - Share important details about yourself, your riding and aspirations.

- How we work – Creating a framework for how we work together and support you to achieve your goals.

- Skill Assessment – Identify strengths and areas to improve through our time together.

- Equipment review - understanding what you have to work with and optimising that for your goals.

Kick starting the programme together ensures you feel confident with what is to come and ready to develop your skills.

Goal setting is key to helping you stay motivated, track progress, and develop as a rider. Our approach ensures goals are personal, achievable, and adaptable, focusing on:

- Short-Term Goals – Skill improvements, developing technique, and training consistency.

- Long-Term Goals – Taking on the bigger challenges you have set yourself, working towards something that is currently out of reach.

- Process vs. Outcome – Emphasising effort and learning over just results.

- Check-Ins & Adjustments – Regular reviews to adapt goals based on progress and your growing experience.

We start with goal setting, this helps to develop a clear pathway for you to develop, improve and shape future goals that may just be ideas at the moment.

Our training plans are designed to help riders progress with structure and purpose. We use TrainingPeaks to track workouts, monitor progress, and adjust plans as needed. This includes:

- Personalised Training Plans – Structured sessions tailored to effort and skill levels that chase big goals, or tackle race & event calendars.

- Tracking & Feedback – Riders log sessions, see progress, and receive coach feedback session to session.

- Managing Effort & Recovery – Understanding training load, fatigue, and how to balance intensity.

- Developing Consistency – Building good habits through regular structured training and of course reflection.

- Race/Event Preparation – Using data to fine-tune race/event strategies and peak at the right time.

Our plans help you take ownership of your development, to stay motivated, and train smarter, not just harder.

Our skill development programme helps you build confidence, control, and efficiency on the bike through a mix of practical sessions and online support. It includes:

- Face-to-Face Sessions in Gloucestershire – Coaching sessions that focus on refining techniques and finding flow working from where you are right now

- Progression & Feedback – When combined with a training plan we offer personalised coaching with the option to discuss techniques online where needed (using video analysis as well as feedback from sessions).

- Session Variety – We work in a number of different environments to keep it real and fun. We can focus on trail application to keep learning fun and engaging.

As we build our knowledge of you as a rider through skills sessions and training feedback we can help you develop your skills effectively, wherever you are.

To give you the best coaching experience, we offer several ways to stay in touch to keep your training on track. Here’s how we communicate during your monthly plan:

- TrainingPeaks - Use the comments and feedback tools in TrainingPeaks to give us session-by-session feedback. This helps us respond to how things are going in the moment. Perfect for sharing how individual sessions felt and what you are learning about yourself. We check in regularly and can then respond if needed or use the general feedback in our regard check-in’s. You have unlimited access to share information with coaches via this method.

- WhatsApp - Ideal for quick updates or practical things that affect your training – like illness, holidays, or changes in your routine. Great for short questions and quick updates that need an answer in a moment. You have unlimited ability to message but response times will vary depending on when you send them. In general our response times are within 24 hours (Monday–Friday) from one of our coaches

- Monthly Check-In - Dedicated time to reflect on your progress, discuss how the last month went, and adjust your plan moving forward. We allocate up to 45 minutes in a month to do this and you can split it over two shorter calls if you wish

- Event/Race Check-Ins - Before and after key events, we’ll take time to talk through preparation and post-race analysis. These chats help to fine-tune your strategy and build on your experience.

Working Hours - Our standard hours are Monday to Friday, 9am–5pm. We kindly ask that you don’t expect replies outside of these times unless we have arranged otherwise.

That said, we do work irregular hours and may reply outside of the usual window if it suits our schedule. There’s no pressure on you to reply immediately either—we know life doesn’t always follow the training plan!